1. Service Initiation & Refund Eligibility

Once work on a project has commenced or access to services has been provided by Black Bird LLC, payments become non-refundable unless otherwise agreed in writing.

If services are discontinued after work has begun, charges for the current billing period or completed work will not be refunded.

2. Cancellation Requests

Clients may request cancellation of services at any time by submitting written notice through email or an official Black Bird LLC communication channel.

Cancellations submitted during an active billing period will generally take effect at the end of that billing period and will not qualify for partial refunds.

For services that depend on client participation, eligibility for refunds may also be affected if required information, approvals, recommendations, access, or implementation steps are not provided in a timely manner.

3. Third-Party Involvement & Access Limitations

Refunds may not be issued when service delivery is affected by third-party involvement, client actions, or restricted access.

This may include, but is not limited to:

• Engaging another company or agency for the same services
• Independently modifying campaigns, websites, applications, or system settings
• Removing or restricting required account access
• Failing to provide necessary information, materials, or approvals
• Website, hosting, software, or platform interruptions that prevent scheduled work
• Changes made by third-party platforms or service providers that affect performance

4. Agreement Acknowledgement

Welcome to Black Bird LLC. Throughout this policy, the terms “Company,” “we,” “our,” and “us” refer to Black Bird LLC.

By visiting https://blackbirdllc.online, purchasing our services, submitting information, or engaging with our services, you acknowledge that you have read and agree to this Cancellation & Refund Policy, our Privacy Policy, and our Terms of Service.

5. Design Approval & Scheduled Services

For website, app, design, branding, or other project-based services, refunds are generally not available once substantial work has been completed, final approval has been provided, or testing, development, or implementation has begun.

For event-based, scheduled, or time-sensitive services coordinated through Black Bird LLC, cancellation requests should be submitted at least 30 days in advance to be considered.

Any applicable cancellation or refund terms may also be specified in the individual service agreement or proposal.

6. SEO, AI & Digital Marketing Services

SEO, AI optimization, digital marketing, advertising management, social media management, and other ongoing services are generally non-refundable once the applicable service period has started.

These services may involve advance planning, ongoing work, third-party platforms, campaign management, content creation, optimization, and other resources that cannot always be reversed.

Clients may submit a cancellation request with at least 15 days’ written notice, which will generally apply to future billing cycles.

Cancellation does not automatically create a refund for services already provided or for the current billing period.

7. Advance Cancellation Notice & Billing

To prevent future recurring billing, clients should provide at least 15 days’ written notice before the next billing cycle.

• Charges that have already been processed are generally non-refundable.
• Clients remain responsible for outstanding balances incurred before cancellation.
• Work completed before cancellation remains payable.
• Cancellation does not eliminate previously agreed contractual obligations.
• Any exceptions must be approved by Black Bird LLC in writing.

8. Inactive or Unresponsive Projects

Projects that remain inactive, unresponsive, or unattended for 30 consecutive days due to the client’s failure to provide required information, approvals, access, or communication may be placed on hold or closed.

Closure of an inactive project does not automatically create a right to a refund.

9. Exceptional Circumstances

Black Bird LLC may review refund requests on a case-by-case basis in exceptional circumstances.

Any refund, credit, or adjustment approved as an exception does not create an obligation to provide the same exception in future cases.

10. Contact Information

Black Bird LLC

Email: Infollcblackbird@gmail.com
Phone: +1 (571) 408-3356
Website: https://blackbirdllc.online

For cancellation requests, billing questions, or refund inquiries, please contact Black Bird LLC using the information above.